Return & Exchange Policy

Return, Refund & Exchange Policy

At Daily Luxurie, we are committed to ensuring your complete satisfaction with every purchase. Please read our return and exchange policy carefully before making a purchase.

Returns

We accept returns within 10 business days of the delivery date. To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Refund

Due to the custom-made nature of our watches, all sales are final and we do not accept returns or refunds for "change of mind" purchases. For your peace of mind, every watch is backed by our 1-Year Limited Warranty. If you believe your order has a manufacturing defect or has arrived damaged, please contact us at hello@dailyluxurie.com and we will be happy to assist with a warranty claim.

Our team will work with you to resolve the issue. If a satisfactory resolution cannot be reached, we may, at our discretion, offer a replacement of the same model or a watch of equivalent value. In eligible cases, a full refund may be issued.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Any approved refunds will be processed to the original payment method within 10 business days.

Exchanges

We offer exchanges within 10 business days of the delivery date, subject to availability. If you wish to exchange an item, please contact us at the earliest opportunity.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been worn, altered, or damaged
  • Items without original packaging or tags
  • Sale or discounted items (unless faulty)

How to Initiate a Return or Exchange

  1. Contact us at hello@dailyluxurie.com with your order number and reason for return/exchange.
  2. Our team will review your request and provide return instructions within 2–3 business days.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 24 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any questions regarding returns or exchanges, please reach out to us at hello@dailyluxurie.com.