FAQ

Frequently Asked Questions

Have a question? We've got you covered. If you can't find what you're looking for, feel free to reach out to us at hello@dailyluxurie.com.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as other payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please contact us immediately at hello@dailyluxurie.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.

Will I receive an order confirmation?
Yes, a confirmation email will be sent to you once your order is successfully placed. Please check your spam folder if you do not receive it within a few minutes.

Shipping

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times will be displayed at checkout based on your location.

How long does delivery take?
Delivery times vary by destination. Estimated timeframes will be shown at checkout. Please note that international orders may be subject to customs clearance, which can affect delivery times.

Will I have to pay customs duties or import taxes?
Import duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase. Please refer to our Return & Exchange Policy for full details.

How do I initiate a return or exchange?
Contact us at hello@dailyluxurie.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?
Once your return is received and approved, refunds will be processed to your original payment method within 7–10 business days.

Products

Are your watches authentic?
Yes, all products sold by Daily Luxurie are 100% authentic. We source only genuine luxury timepieces and accessories.

Do your watches come with a warranty?
Warranty terms vary by brand and product. Please refer to the individual product listing for warranty information, or contact us for clarification.

Are product images accurate?
We strive to display products as accurately as possible. However, colours may vary slightly depending on your screen settings.

Contact & Support

How can I get in touch with you?
You can reach us at hello@dailyluxurie.com. We aim to respond to all enquiries within 1–2 business days.